Aizelhaz KFT 1146, Budapest, Thököly ut 149/A. 1.em. 1. Tax number: 28974305-2-42

This document contains the general terms and conditions (“GTC”) determined bythe Aizelhaz Kft. (address: 1146 Budapest, Thököly ut 149/A. 1. em.1, taxation number: 28974305-2-42), (“Service Provider”). This GTC sets forth therules upon which the private karaoke rooms operated by the Service Providermay be accessed.

Terms of use of the site for booking a bathhouse and buying tickets:


1.1. To use the site and use its services, you must agree to the terms of this document.

1.2. Users may use the site only if they fully accept all the terms of these Agreements.

1.3. The site is not responsible for the loss of data, damage caused as a result of using the site or depending on the information provided on the site.

1.4. The site reserves the right to change these terms and conditions at any time without prior notice to users.


2.1. The site provides services for booking a bathhouse and buying tickets via the Internet.

2.2. The site is not responsible for the quality of services provided by the owner of the bathhouse.

2.3. The user must use the site in accordance with the rules set by the owner of the bathhouse.

2.4. The site is not responsible for any losses that may arise from the use of services provided by the owner of the bathhouse.


3.1. Sauna booking is possible only if there are free places on the website.

3.2. The user must indicate the date and time when he wants to visit the bathhouse, as well as the number of people going with him.

3.3. The user has the right to cancel the reservation at least 24 hours before the specified date.

3.4. Cancellations less than 24 hours before the indicated date can be made with the obligatory notification of the owner of the sauna and is subject to his agreement.

Buying tickets

4.1. Tickets can only be purchased if tickets are available on the site.

4.2. The user must indicate the number of tickets he wishes to purchase, as well as the date and time when he plans to visit the bathhouse.

4.3. Tickets can only be purchased with a bank card or other electronic means of payment supported by the site.

4.4. After successful payment, the user will receive an electronic ticket to the email address that he specified when placing the order.


5.1. The site undertakes to protect the confidentiality of personal data of users provided during registration on the site and placing orders.

5.2. The site will not transfer users personal information to third parties, except as required by law.

5.3. The site may use user information to improve its services and promotions.


6.1. The site is not responsible for any losses that may arise as a result of using the services provided by the owner of the bathhouse.

6.2. Users are responsible for the correctness of entering their data during registration and placing orders on the site.

6.3. Users are responsible for their actions on the site and in the bath.

6.4. The site may terminate the provision of services at any time if it is not possible to continue their provision or for other reasons.

Condition changes

7.1. The site has the right to change these conditions at any time without prior notice to users.

7.2. Users are required to periodically check the terms of use of the site for changes.

Refund Conditions and Dispute Resolution

The consumer can submit consumer objections related to the product or the Seller's activities at the following contact details:
Phone: +36 30 334 1563
Internet address:

8.0 The consumer can verbally or in writing communicate his complaint to the company, which relates to the behavior, activities or omissions of the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers. The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint in writing within thirty days after its receipt and take measures to communicate it. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:
- the consumer's name, address,
- the place, time and method of presenting the complaint
- a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
- the company's statement on its position regarding the consumer's complaint, if it is possible to investigate the complaint immediately,
- the signature of the person recording the minutes and - with the exception of verbal complaints made by telephone or using other electronic communication services - the signature of the consumer,
- the place and time of taking the minutes
- in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.
The company must keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities at their request.

If the complaint is rejected, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute. If the consumer dispute that may exist between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:
- Consumer protection procedure - Filing a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks of consumer protection are carried out by the competent authority according to the consumer's place of residence

8.1 The customer is entitled to enforce their consumer claim arising from a consumer dispute through a civil procedure according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

8.2 Conciliation board procedure
Please be informed that you have the right to submit a consumer complaint against us. If we reject your consumer complaint, you are entitled to turn to the Conciliation Board competent according to your place of residence or domicile: the initiation of the conciliation board procedure requires the consumer to attempt to settle the disputed matter directly with the company concerned. Based on the consumer's request, the procedure shall be initiated before the conciliation board indicated by the consumer in their request.

8.3 The company is obliged to cooperate in the conciliation board procedure.

8.4 Within this framework, the company is obliged to submit a response to the conciliation board upon its request, and it is also stipulated as an obligation to ensure the presence of a person authorized to reach a settlement at the hearing.

8.5 If the company's registered office or place of business is not located in the county where the chamber operating the conciliation board competent in the given area is registered, the company's obligation to cooperate extends to offering the possibility of concluding a written settlement corresponding to the consumer's claim.

8.6 In the event of non-compliance with the aforementioned cooperation obligation, the consumer protection authority has jurisdiction, and as a result of the legislative amendment, mandatory fines are applicable in case of unlawful conduct by companies, and there is no possibility of exemption from the fine. In addition to the Consumer Protection Act, the relevant provisions of the Act on Small and Medium-sized Enterprises have also been amended, which means that fines cannot be waived in the case of small and medium-sized enterprises either.

8.7 The amount of the fine can range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises, while for companies subject to the Accounting Act with an annual net revenue exceeding HUF 100 million, the fine can range from HUF 15,000 to 5% of the company's annual net revenue, but not exceeding HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize the importance of cooperation with conciliation boards and to ensure active participation of companies in conciliation board proceedings.

8.8 The conciliation board has jurisdiction to settle consumer disputes outside the court proceedings. The task of the conciliation board is to attempt to reach a settlement between the parties for the purpose of resolving the consumer dispute. In case of failure to reach a settlement, the conciliation board shall make a decision in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the company, the conciliation board can provide advice on the rights of the consumer and the obligations imposed on the consumer.

8.9 The procedure of the conciliation board is initiated upon the consumer's request. The request must be submitted in writing to the president of the conciliation board: the requirement of written form can be fulfilled by letter, telegram, telex, fax, or any other means that allows for the long-term storage of the data addressed to the recipient and the unchanged display of the stored data. The request must contain:
- the name and address of the consumer,
- the name and registered office or affected branch office of the company involved in the consumer dispute,
- if the consumer has designated a different conciliation board instead of the competent conciliation board, the designation of the requested board,
- a brief description of the consumer's position, the supporting facts, and their evidence,
- the consumer's statement that they have attempted to settle the dispute directly with the company,
- the consumer's statement that they have not initiated proceedings before another conciliation board, mediation proceedings have not been initiated, and no request for filing a lawsuit or issuing a payment order has been made,
- a request for a decision by the conciliation board,
- the consumer's signature.
- The request must be accompanied by the document or its copy (excerpt) to which the consumer refers as evidence, especially the written statement of the company rejecting the complaint, or in its absence, any other written evidence available to the consumer regarding the attempted reconciliation as required.

8.10 If the consumer acts through a representative, the power of attorney must be attached to the request.

8.11 More information about the Conciliation Boards can be found here:

8.12 More information about the territorially competent Conciliation Boards can be found here:

8.13 Az egyes területileg illetékes Békéltető Testületek elérhetőségei:
Baranya Megyei Békéltető Testület
Cím: 7625 Pécs, Majorossy I. u. 36.
Telefonszám: 06-72-507-154
Fax: 06-72-507-152
E-mail:; Bács-Kiskun Megyei Békéltető Testület
Cím: 6000 Kecskemét, Árpád krt. 4.
Telefonszám: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
Békés Megyei Békéltető Testület
Cím: 5600 Békéscsaba, Penza ltp. 5.
Telefonszám: 06-66-324-976
Fax: 06-66-324-976
E-mail: Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Cím: 3525 Miskolc, Szentpáli u. 1.
Fax: 06-46-501-099
Budapesti Békéltető Testület
Cím: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Telefonszám: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: Csongrád Megyei Békéltető Testület
Cím: 6721 Szeged, Párizsi krt. 8-12.
Telefonszám: 06-62-554-250/118
Fax: 06-62-426-149
Fejér Megyei Békéltető Testület
Cím: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Fax: 06-22-510-312
E-mail: Győr-Moson-Sopron Megyei Békéltető Testület
Cím: 9021 Győr, Szent István út 10/a.
Telefonszám: 06-96-520-217
Fax: 06-96-520-218
Hajdú-Bihar Megyei Békéltető Testület
Cím: 4025 Debrecen, Vörösmarty u. 13-15.
Telefonszám: 06-52-500-710
Fax: 06-52-500-720
E-mail: Heves Megyei Békéltető Testület
Cím: 3300 Eger, Faiskola út 15.
Telefonszám: 06-36-429-612
Fax: 06-36-323-615
Jász-Nagykun-Szolnok Megyei Békéltető Testület
Cím: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Telefonszám: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: Komárom-Esztergom Megyei Békéltető Testület
Cím: 2800 Tatabánya, Fő tér 36.
Telefonszám: 06-34-513-027
Fax: 06-34-316-259
Nógrád Megyei Békéltető Testület
Cím: 3100 Salgótarján, Alkotmány út 9/A.
Telefonszám: 06-32-520-860
Fax: 06-32-520-862
E-mail: Pest Megyei Békéltető Testület
Cím: 1119 Budapest, Etele út 59-61. II. emelet 240.
Levelezési cím: 1364 Budapest, Pf.: 81
Telefonszám: 06-1-269-0703
Fax: 06-1-474-7921
Somogy Megyei Békéltető Testület
Cím: 7400 Kaposvár, Anna u.6.
Telefonszám: 06-82-501-026
Fax: 06-82-501-046
E-mail: Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Cím: 4400 Nyíregyháza, Széchenyi u. 2.
Telefonszám: 06-42-311-544
Fax: 06-42-311-750
Tolna Megyei Békéltető Testület
Cím: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Telefonszám: 06-74-411-661
Fax: 06-74-411-456
E-mail: Vas Megyei Békéltető Testület
Cím: 9700 Szombathely, Honvéd tér 2.
Telefonszám: 06-94-312-356
Fax: 06-94-316-936
Veszprém Megyei Békéltető Testület
Cím: 8200 Veszprém, Radnóti tér 1. földszint 116.
Telefonszám: 06-88-429-008
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.
hu Zala Megyei Békéltető Testület
Cím: 8900 Zalaegerszeg, Petőfi u. 24.
Telefonszám: 06-92-550-513
Fax: 06-92-550-525

8.14 Online Dispute Resolution Platform
The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

8.15 If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool.

8.16 On the portal, you and the trader against whom you have filed a complaint can jointly choose the dispute resolution body you want to entrust with handling the complaint.

8.17 The online dispute resolution platform is available here:

Cancellation Policy

9.1 In case of cancellation 72 hours prior to the start of the reservation, a full refund will be provided.

9.2 In case of cancellation within 48 hours, a 50% refund will be provided.

9.3 No refund will be given for cancellations made within 24 hours.

9.4 How to do storno? the customer can cancel the order by email

9.5 If canceled by the customer in time, the amount will be refunded in the same way as it was paid

Final provisions

10.1. These terms are the only rules for the use of the site and the provision of services.

10.2. In the event of a conflict between these terms and other documents governing the interaction between the site and users, these terms shall prevail.

10.3. In case of any disputes that are not resolved through negotiations between the parties, the dispute is subject to resolution in accordance with the current legislation.

10.4. In all circumstances, users must comply with these terms and conditions and the instructions contained on the site and in the bathhouse.